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Avianca FAQs
What is the baggage allowance for Avianca?
The baggage allowance for Avianca is as follows:
- Personal item: This can be a handbag, knapsack, diaper bag or laptop bag with maximum dimensions of 45 x 35 x 25 cm. You can place it under the seat in front of you. All fares allow you to bring a personal item for free.
- Carry-on baggage: You can bring it with you in the aircraft cabin and place it in the overhead compartment. The maximum dimensions are 55 x 35 x 25 cm, including wheels and handles. The maximum weight is 10 kg. If your carry-on baggage does not meet these conditions, it must be registered as checked baggage. This is included in all fares except for basic and XS.
- Checked baggage: You check it in at the airport counter before proceeding to the boarding lounge. The maximum dimensions must not exceed 158 cm in total dimension (length + width + height). The maximum weight is 23 kg in Economy Class and 32 kg in Business Class. The fares classic, flex, business, M, L and XXL include this baggage. Starting from February 1, 2024, you can substitute this included piece of baggage for sports equipment if it meets the mentioned weight and dimensions.
If your baggage exceeds the weight or dimensions, you can bring it with you for an additional charge. Please note that you may bring liquids not exceeding 100 ml in your carry-on baggage. If you have a connecting flight with another airline, the baggage allowance for Avianca and the other airline will be the same. Each airline may implement its own policy regarding carry-on baggage, including the number of pieces, dimensions, and weight. It is necessary to review the policies of the airlines operating on each route before flying..
Can I book a hotel through avianca.com?
Yes, you can book a hotel through Avianca.com. They have a program called LifeMiles where you can earn up to 20,000 LifeMiles per night at LifeMiles hotels. You can explore more hotels and even rent your car through LifeMiles cars or other partners. They also have a partnership with Marriott Bonvoy where you can earn bonus miles on a minimum stay of 2 nights. Please note that the availability of these services may vary depending on your location and the specific terms and conditions of Avianca and its partners.
About avianca.com Prices and Cost?
Avianca offers a variety of fare options for both domestic and international flights. They have introduced new fare options starting from February 1st, 2024. The basic fare includes 1 personal item (bag), carry-on baggage (10 kg), and checked baggage (23 kg). The classic fare offers more benefits including 1 personal item (bag), 1 carry-on baggage (10 kg), 1 checked baggage (23 kg), and economy seat included. The flex fare provides more possibilities with 1 personal item (bag), 1 carry-on baggage (10 kg), 1 checked baggage (23 kg), and plus seat (if available). The business fare offers more comfort with 1 carry-on baggage (10 kg) + bag, 2 checked bags (32 kg), and Business Class seat (Flatbed). Flight changes and refunds are allowed only before departure on flex and business fares. For basic, light, classic, XS, S and M fares, changes are allowed prior to flight departure, but additional charges apply. For flex and business fares, changes are allowed before flight departure without a change fee, but fare differences and taxes may apply. For L and XXL fares, changes are allowed before and after flight departure without a change fee, but fare differences and taxes may apply. Refunds apply to flex, business, L and XXL fares. Refunds after the flight are not allowed on any fare, except for operational events. Please note that the actual prices may vary and it's best to check the official Avianca website for the most accurate and up-to-date information..
How much does it cost to change a flight on Avianca?
The cost to change a flight on Avianca depends on the fare type and the time of the change. If you bought economy class tickets, you may have to pay up to $500 as a change fee. If you have tickets for the flex class, the change fee could be up to $150. The change fee can range from $100 to $300 for any changes made to a flight itinerary. Please note that you may also have to pay the fare difference between your last flight and the new flight. Some fare types may be non-refundable. If you can't fly due to illness, medical incapacity, or death, you can request a refund or change your flight for no additional charge.
About avianca.com Popular Products and Services?
Avianca.com is known for its airline services. They offer flights to more than 100 destinations, including six in the United States. The cities in the U.S. they operate services to are Fort Lauderdale, Florida; Los Angeles; Miami; New York City; Orlando, Florida; and Washington, D.C.
One of the popular services on Avianca.com is their Economy Class. They offer several fare types within the Economy Class, each designed to fit different travel styles and needs. These fare types are categorized as XS, S, M, L, XL, and XXL.
The XS fare includes a carry-on bag and personal item, with everything else such as a checked bag and seat selection coming at an extra cost. The S fare includes a carry-on bag, with everything else coming at an extra cost. The M fare includes a checked bag, and these fares can be refunded for an extra cost and can be upgraded to the next class of service for LifeMiles Elite members. The L fare comes with more flexibility and includes two checked bags and complimentary Avianca Plus upgrades, changes, and refunds. The XL fare includes more service, such as two pieces of checked luggage, and is eligible for business class upgrades. The XXL fare comes with everything included in the fare: one carry-on bag, two checked bags, seat selection, an upgrade to business class, mileage accrual, and free changes or refunds.
In terms of baggage allowance, passengers with XS or S fares have to pay extra to check a bag. Those with M fares can check one bag weighing up to 50 pounds, while those with L fares can check two bags up to that weight. XL and XXL fares fall under business class rules and can check two bags up to 70 pounds. Carry-on bags are limited to 22 pounds.
On economy flights shorter than three hours, only beverages are served upon request. If you’re flying three to four hours, expect a snack pack.
Avianca.com also offers flight deals to various destinations, including Colombia, Central America, South America, and Europe. They provide a list of their most popular flight offers on their website.
Please note that the information provided here is based on the most recent data available and may vary.
How can I book a flight on avianca.com?
To book a flight on avianca.com, follow these steps:
- Visit the Avianca website.
- Look for the "Book your flight" section.
- Enter your travel details, such as departure and arrival destinations, travel dates, and number of passengers.
- Click on "Search for flights" to view available flights.
- Choose your preferred flight and click on "Continue".
- Provide passenger information and choose additional services like seat selection, additional baggage, or priority boarding if needed.
- Proceed to payment and complete your booking.
Remember, you can manage your booking, add baggage, choose your seat, change your flight and much more on the "Manage your booking" page. If your plans change and you can't fly, you can request a change in your flight.
Please note that the exact steps may vary slightly depending on the website's layout and design. If you encounter any issues, it's best to contact Avianca's customer service for assistance..
avianca.com Return Policy?
Avianca's return policy allows for changes and refunds under certain conditions. If your travel plans have changed, you can delay, cancel or make changes prior to the departure of your flight. The conditions of the purchased fare and the laws considered by each country apply. If you can't fly due to illness, medical incapacity or death, you can request a refund or change your flight for no additional charge. If your plans changed or have an issue with your flight, you can request a refund of the journey not undertaken, find the conditions that applies to the fare purchased. If you purchased a business or XXL fare, you can cancel your purchase up to 24 hours prior to the departure of the flight.
As for the shipping policy, Avianca has a detailed baggage policy. You can bring a personal item with you in the aircraft cabin and place it in the overhead compartment. The maximum dimensions are 55 x 35 x 25 cm (height, length and width), including wheels and handles. The maximum weight is 10 kg. If your carry-on baggage does not meet the conditions, it must be registered as checked baggage. Checked baggage must not exceed 158 cm in total dimension (length + width + height). The maximum weight is 23 kg in Economy Class and 32 kg in Business Class. The fares classic, flex, business, M, L and XXL include this baggage. Additionally, starting from February 1, 2024, you can substitute this included piece of baggage for sports equipment if it meets the mentioned weight and dimensions. If you have a connecting flight with another airline, the baggage allowance for Avianca and the other airline will be the same. Should you have excess baggage, the checking-in airline will charge the corresponding amount to the final destination. Avoid additional charges on connections by showing your proof of payment. Identify your connecting airlines and note that the baggage allowance is determined by the airline operating the longest or most geographically significant route. Each airline may implement its own policy regarding carry-on baggage, including the number of pieces, dimensions, and weight. It is necessary to review the policies of the airlines operating on each route before flying..
What is the baggage policy for Avianca?
Avianca's baggage policy includes rules for both carry-on and checked baggage. For carry-on baggage, you can bring it with you in the aircraft cabin and place it in the overhead compartment. The maximum dimensions are 55 x 35 x 25 cm (height, length, and width), including wheels and handles. The maximum weight is 10 kg. If your carry-on baggage does not meet these conditions, it must be registered as checked baggage.
For checked baggage, you check it in at the airport counter before proceeding to the boarding lounge. The maximum dimensions must not exceed 158 cm in total dimension (length + width + height). The maximum weight is 23 kg in Economy Class and 32 kg in Business Class. Starting from February 1, 2024, you can substitute this included piece of baggage for sports equipment if it meets the mentioned weight and dimensions.
If your baggage exceeds the weight or dimensions, you can bring it with you for an additional charge. Please note that you may bring liquids not exceeding 100 ml in your carry-on baggage. If you have a connecting flight with another airline, the baggage allowance for Avianca and the other airline will be the same. Each airline may implement its own policy regarding carry-on baggage, including the number of pieces, dimensions, and weight. It is necessary to review the policies of the airlines operating on each route before flying..